FAQs
- How do I contact someone if I have a question or concern?
Please fill out a form on our contact page in its entirety. Please allow 24 to 48 hours to receive a response.
- Why should I subscribe for emails?
Subscribing for emails allows you to stay up to date about future promotions, products, and sales before the general public.
- How do I know if my order has been placed?
A confirmation of purchase will be emailed to the email you have provided upon purchase. Before purchasing please be sure to triple check all personal information. Misspelling can affect whether or not you receive an email.
- When can I expect my shipment to arrive?
All orders are shipped on Wednesdays! No exceptions unless specified before purchase. All orders placed on Tuesday before 1PM CST will be shipped out the next day(Wednesday). Any order after 1PM CST will be shipped out the following Wednesday (NOT THE NEXT DAY). If you place an order on a Wednesday, your order will not be shipped out until the following Wednesday.
All orders take 3-5 business days USPS Priority Mail (10-14 BUSINESS days during high volume times). We will always send you a confirmation when we have processed and fulfilled your order. Once it gets to the post office the time you receive your shipment is out of our control. You can always track your order with your tracking number sent to your email but please keep in mind that because of Covid-19 packages could be delayed.
- Why do we ship on Wednesday's only?
With volume increasing, shipping on Wednesday's helps keep us organized with orders and build a great relationship with our local postal services. Choosing to ship once a week helps the local post services who's short staffed prepare for our weekly drop offs. It might be more convenient to ship daily but with unpredictable and short staffed mailing services right now, this ensures all orders are accounted for and shipped out in a timely fashion.
- How can I track my order?
A tracking number will be provided to you via email once your order has be fulfilled. Please check your spam folder in your email if you cannot find any of our emails.
- Why determines the cost of shipping?
Weight and distance are the contributing factors in the cost of shipping. We are located in and ship from Dallas, Texas. Depending on your location and whether your order is light in weight the distance can increase to the cost of your shipping. We have planned according with packaging, products and discounted services to keep shipping cost as low as possible but with the current inflations things are becoming more expensive. We thank you for you purchase and your support.
- How will I receive my digital products?
You will receive links to download their digital products in the thank you page of the checkout, along with an emailed link that will last for 30 days.
- Can I use my digital products on Android tablets/PC/Mac?
Our digital products can work in any PDF annotation apps (GoodNotes, Notability, Xodo, Noteshelf, etc.) on iPads, Android tablets, Mac or PC. But please make sure the PDF annotation app you'll use can fulfill your note taking need (i.e. handwriting or typing) on your device.
ALL DIGITAL PRODUCTS ARE NONREFUNDABLE.
- How does digital products work?
You'll need a PDF annotation app/PDF editor to use our digital products. If you use it on an iPad/Android device and prefer handwriting, having an apple pencil/android pen definitely gives you best experience! But if you prefer keyboard, you don't need a pen then. You can even use it on a computer if you simply need to put some texts in.
Compatible apps for different devices:
1) iPad GoodNotes, Notability, Noteshelf, xodo etc.
2) Android tablets Noteshelf, xodo etc.
3) Mac GoodNotes, Adobe Acrobat, Preview etc.
4) PC desktop apps: Adobe Acrobat, Foxit PDF editor etc. web-based apps: xodo, Kami etc.
**NOTE: Please research your preferred app first. Some are paid apps while some are free.